Last Updated: October 3, 2026

Welcome to Handknit India.

These Terms & Conditions govern your access to and use of our websites, products, services, and online store.

These Terms & Conditions apply to:

• handknitindia.com

• handknitindiashop.com

Throughout these Terms & Conditions, the terms “Handknit India,” “we,” “us,” and “our” refer to Handknit India.

The terms “you,” “your,” “customer,” and “user” refer to any person accessing our websites or purchasing products from us.

By accessing our websites, creating an account, placing an order, or using our services, you agree to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use our websites or services.

1. About Handknit India

Handknit India offers handcrafted, hand-knitted, textile, fashion, lifestyle, decorative, and related products through its websites and online store.

Information about products, availability, pricing, shipping, promotions, and other services may be updated from time to time.

2. Eligibility to Use Our Website

By using our website or placing an order, you confirm that you are legally capable of entering into a binding transaction under applicable law.

If you are using our website on behalf of another person, company, or organization, you confirm that you have authority to act on their behalf.

Where a person is not legally capable of entering into a contract independently, use of the website or purchase of products should be carried out with the involvement of a parent, guardian, or other legally authorized person.

3. Website Use

You may use our websites only for lawful purposes.

You agree not to:

• Use the website for fraudulent or unlawful activities

• Attempt unauthorized access to our website, server, database, or customer accounts

• Interfere with website security or functionality

• Introduce viruses, malware, harmful code, or malicious software

• Attempt to scrape, copy, reproduce, or exploit website content without authorization

• Impersonate another person or provide false information

• Use another customer’s account without authorization

• Place fraudulent orders

• Attempt to manipulate pricing, promotions, discount codes, or payment processes

• Use the website in any manner that may damage Handknit India or interfere with other users

We reserve the right to restrict or suspend access where we reasonably believe that the website is being misused.

4. Customer Accounts

Certain features may require you to create a customer account.

You are responsible for:

• Providing accurate information

• Keeping your account information updated

• Maintaining the confidentiality of your password

• Protecting your login credentials

• Activities carried out through your account

You should contact us promptly if you believe your account has been accessed without authorization.

We may suspend or restrict an account where we reasonably suspect fraud, unauthorized activity, security issues, or violation of these Terms & Conditions.

5. Product Information

We make reasonable efforts to provide accurate descriptions, photographs, specifications, sizes, colours, materials, and other product information.

However, minor differences may occur between the product displayed on your screen and the product you receive.

Differences may result from:

• Screen or device colour settings

• Photography and lighting

• Material characteristics

• Production methods

• Handmade or handcrafted processes

• Yarn, fabric, dye, texture, or batch variations

• Measurement tolerances

Such reasonable variations are not necessarily defects.

Customers should carefully review product descriptions, dimensions, materials, care instructions, and other available information before placing an order.

6. Handmade and Handcrafted Products

Many Handknit India products may be handmade, hand-knitted, handcrafted, or produced using traditional techniques.

As a result, individual pieces may have slight variations in:

• Colour

• Pattern

• Texture

• Stitching

• Shape

• Dimensions

• Placement of design elements

• Finish

These variations may be characteristic of handmade products and contribute to the individuality of each item.

Where a variation materially affects the usability or quality of the product, applicable return, replacement, refund, or consumer rights will continue to apply.

7. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until your order is successfully placed and accepted.

In rare circumstances, a product may become unavailable after an order has been placed.

If we are unable to fulfil an ordered product, we may:

• Contact you regarding alternatives

• Cancel the affected item or order

• Issue an applicable refund for amounts already paid

8. Pricing

Product prices displayed on our website are shown in the currency indicated on the relevant page.

Unless stated otherwise, prices displayed during checkout will determine the amount payable for the order, together with any applicable shipping charges, taxes, or other clearly disclosed charges.

We make reasonable efforts to ensure that prices are accurate.

However, errors may occasionally occur.

If a product has been listed with an obvious pricing or technical error, we may contact you before processing the order.

Where an incorrect amount has already been charged, the matter will be corrected and any applicable refund will be processed.

Prices may change from time to time without prior notice.

Changes in pricing will not normally affect orders that have already been accepted, except where required to correct an obvious error or comply with applicable law.

9. Taxes

Applicable taxes, duties, or statutory charges may be included in the displayed price or shown separately during checkout, depending on the nature of the product, transaction, and applicable law.

Customers are responsible for reviewing the final amount displayed before confirming an order.

10. Placing an Order

When you submit an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an automated acknowledgement or confirmation email.

Receipt of an automated email does not necessarily mean that an order has been finally accepted or dispatched.

We may verify:

• Product availability

• Payment status

• Shipping information

• Customer information

• Potential fraud or security concerns

before processing or dispatching an order.

11. Order Acceptance

An order is generally considered accepted once it has been successfully processed for fulfilment or dispatched, subject to applicable consumer law.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable

• Incorrect pricing has been displayed

• Payment cannot be verified

• Fraudulent or suspicious activity is detected

• Incorrect customer information has been provided

• Shipping to the provided location is unavailable

• The order violates these Terms & Conditions

• An unforeseen technical or operational problem prevents fulfilment

If payment has already been received for an order that we cancel, the applicable amount will be refunded.

12. Payment

Available payment methods will be displayed during checkout.

Payments may be processed through third-party payment providers.

By selecting a payment method, you agree to comply with any applicable terms of the selected payment provider.

Depending on the available options, payment methods may include:

• Credit cards

• Debit cards

• UPI

• Net banking

• Wallets

• Other online payment methods

• Cash on Delivery, where available

Availability of payment methods may vary depending on location, order value, product, or payment provider.

13. Payment Verification

We may delay processing an order where payment confirmation is pending or additional verification is required.

Handknit India is not responsible for payment failures caused by:

• Banks

• Payment gateways

• Card networks

• UPI providers

• Wallet providers

• Incorrect payment information

• Technical failures outside our reasonable control

If money is deducted but the order is not successfully confirmed, the payment provider or bank may automatically reverse the transaction.

If you experience a payment issue, please contact us with the relevant order and transaction information.

14. Cash on Delivery

Where Cash on Delivery is offered, availability may depend on:

• Delivery location

• Product

• Order amount

• Courier availability

• Customer order history

• Other operational considerations

We reserve the right to restrict Cash on Delivery where reasonably necessary to prevent fraudulent, abusive, or repeated unfulfilled orders.

15. Shipping and Delivery

We aim to process and dispatch orders within the estimated timelines stated on our website or communicated to you.

Delivery times are estimates and may vary due to circumstances including:

• Customer location

• Courier operations

• Weather conditions

• Public holidays

• Transportation delays

• High order volumes

• Remote delivery locations

• Incorrect addresses

• Events outside our reasonable control

An estimated delivery date is not a guaranteed delivery date unless expressly stated otherwise.

16. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please verify your:

• Name

• Address

• Postal or PIN code

• Phone number

• Email address

before placing an order.

If an order is delayed, returned, or cannot be delivered because incorrect or incomplete information was provided, additional shipping charges may apply where permitted.

Please contact us as soon as possible if you notice an address error after placing an order.

We cannot guarantee that an address can be changed after an order has already been processed or dispatched.

17. Failed Delivery

If delivery cannot be completed because:

• The recipient is unavailable

• The address is incorrect

• The recipient refuses the parcel

• Required contact cannot be established

• Delivery attempts repeatedly fail

the package may be returned to us.

Any re-delivery or refund will be handled in accordance with our applicable shipping, cancellation, return, and refund policies and applicable law.

18. Order Cancellation

Customers may request cancellation of an order in accordance with the cancellation options and policies available on our website.

Cancellation may be possible before an order has been processed or dispatched.

Once an order has been shipped, cancellation may no longer be available and the matter may instead be handled under the applicable return or refund procedure.

Some custom-made, personalized, made-to-order, or specially prepared products may have different cancellation conditions where clearly disclosed before purchase and permitted by applicable law.

Handknit India also reserves the right to cancel an order in circumstances described in these Terms & Conditions.

19. Returns, Exchanges and Refunds

Returns, exchanges, replacements, and refunds are governed by our applicable Return & Refund Policy, product-specific conditions, and applicable consumer law.

Customers should review the Return & Refund Policy before making a purchase.

Depending on the circumstances, return or replacement requests may apply where a product:

• Is damaged in transit

• Is defective

• Is materially different from the product ordered

• Is incorrect

• Is eligible for return under the applicable return policy

Products must generally be returned in the condition required under our Return & Refund Policy.

Nothing in these Terms & Conditions is intended to limit any mandatory rights available to consumers under applicable law.

20. Refund Processing

Where a refund has been approved, it will generally be processed through the original payment method or another appropriate method where necessary.

The time required for the refunded amount to appear in your account may depend on your:

• Bank

• Card issuer

• Payment gateway

• UPI provider

• Other financial service provider

Handknit India will process accepted refunds within a reasonable period and in accordance with applicable requirements.

21. Promotions, Coupons and Discount Codes

From time to time, we may offer:

• Promotional discounts

• Coupon codes

• Sale prices

• Limited-time offers

• Free shipping promotions

• Other promotional benefits

Promotions may be subject to specific conditions, including:

• Validity periods

• Minimum purchase values

• Eligible products

• Usage limits

• Customer eligibility

• Geographic restrictions

Unless otherwise stated, promotional offers cannot necessarily be combined.

We reserve the right to cancel or refuse a promotional benefit where a promotion is being misused, manipulated, or used in violation of its stated terms.

22. Gift Cards and Store Credits

Where gift cards, vouchers, or store credits are offered, additional terms may apply.

Expiry dates, eligible products, transferability, refundability