Return, Refund & Cancellation Policy
Last Updated: October 3, 2026
At Handknit India, we want you to be satisfied with your purchase. We take reasonable care in preparing, checking, packaging, and dispatching our products.
This Return, Refund & Cancellation Policy explains the conditions under which an order may be cancelled, returned, exchanged, replaced, or refunded.
This policy applies to purchases made through:
handknitindia.com
handknitindiashop.com
By placing an order with Handknit India, you agree to the terms of this policy, subject to your rights under applicable law.
1. Order Cancellation
You may request cancellation of an order before the order has been dispatched.
If the cancellation option is available in your customer account, you may submit a cancellation request directly through the website. You may also contact us through the customer support details provided on our website.
Submitting a cancellation request does not automatically mean that the order has been cancelled. We will review the request and confirm whether cancellation is possible.
Orders Not Yet Dispatched
If your order has not yet been dispatched, we will generally accept the cancellation request.
For prepaid orders, an applicable refund will be initiated after the cancellation has been approved.
For Cash on Delivery orders, no refund is required where no payment has been collected.
Orders Already Dispatched
Once an order has been dispatched or handed over to the courier, it may no longer be possible to cancel it.
If you no longer wish to keep the product after delivery, you may submit a return request if the product is eligible under this policy.
Please do not refuse a shipment solely as a substitute for submitting a cancellation or return request unless advised by our customer support team.
2. Cancellation by Handknit India
In certain circumstances, we may need to cancel an order.
This may occur where:
The product becomes unavailable
There is an inventory error
Payment cannot be verified
Incorrect pricing or product information was displayed
Fraudulent or suspicious activity is detected
The delivery address cannot be serviced
Required customer information is incomplete or incorrect
An unforeseen operational or technical issue prevents fulfilment
If we cancel a prepaid order, the amount paid for the cancelled item or order will be refunded through the applicable payment method.
3. Return Period
For products that are eligible for return, you may request a return within 7 calendar days from the date of delivery.
A return request submitted after the 7-day return period may not be accepted unless:
The product is covered by an applicable warranty or guarantee;
The issue falls within rights available to you under applicable law; or
We agree otherwise in a particular case.
The return period begins on the date the order is marked as delivered to you.
4. Conditions for an Eligible Return
For a standard return, the product should generally:
Be unused
Be unworn, where applicable
Be unwashed
Be in its original condition
Have its original tags attached, where applicable
Include the original packaging where reasonably possible
Include accessories or items supplied with the product
Not show signs of misuse, alteration, or accidental damage
We may inspect returned products before approving a refund or exchange.
A product that has been used, damaged after delivery, altered, washed, or otherwise made unsuitable for resale may not qualify for a standard return, except where the return relates to a defect or another right available under applicable law.
5. Damaged, Defective or Incorrect Products
Please contact us if you receive a product that is:
Damaged
Defective
Incorrect
Missing an item or component
Materially different from what you ordered
Materially different from its description on our website
Please report the issue as soon as reasonably possible after delivery.
We may ask you to provide:
Your order number
Details of the issue
Photographs of the product
Photographs of the packaging, where relevant
Any other reasonable information needed to investigate the issue
After reviewing the request, we may offer an appropriate:
Replacement
Exchange
Refund
Other suitable resolution
Where a product is confirmed to be damaged, defective, incorrect, or materially misdescribed, Handknit India will bear reasonable return shipping costs where a return is required.
Nothing in this policy limits any mandatory rights available to you under applicable consumer law.
6. Handmade and Handcrafted Products
Many Handknit India products may be handmade, hand-knitted, handcrafted, or produced using traditional techniques.
As a result, minor variations may occur in areas such as:
Colour
Texture
Stitching
Pattern
Shape
Dimensions
Placement of design elements
Finish
Such minor variations are characteristic of handmade products and do not necessarily constitute defects.
Similarly, actual product colours may appear slightly different depending on:
Screen settings
Device display
Photography
Lighting conditions
However, if a product is materially different from its description or has a genuine defect, you may contact us for review under this policy.
7. Products That May Not Be Eligible for Standard Returns
Unless defective, damaged, incorrect, or otherwise required to be accepted under applicable law, the following products may not be eligible for standard returns:
Customized products
Personalized products
Made-to-order products
Products altered according to customer instructions
Products that have been used, washed, or worn
Products damaged after delivery due to misuse
Products without required tags where removal affects their resale condition
Products specifically marked as non-returnable before purchase
Items where return cannot reasonably be accepted for hygiene reasons after use or opening
Any product-specific return restriction will, where applicable, be communicated on the relevant product page or before purchase.
8. Customized and Made-to-Order Products
Customized, personalized, or made-to-order products are prepared specifically according to the customer’s requirements.
Such orders may not be cancelled once production or customization has begun.
They may also not be eligible for a change-of-mind return.
However, if a customized product is:
Defective
Damaged
Incorrect
Not made according to the agreed specifications
please contact us and we will review the matter.
9. Exchanges
Eligible products may be exchanged within the applicable return period, subject to product availability.
An exchange may be requested for reasons such as:
Incorrect size
Incorrect variant
Another eligible product-related reason
The requested replacement product must be available in stock.
If the requested replacement is unavailable, we may offer:
Another available product
Store credit, where appropriate and accepted by you
A refund where applicable
Any difference in price between exchanged products may need to be paid or refunded, as applicable.
10. How to Request a Return or Exchange
To request a return or exchange, please contact Handknit India through the customer support details provided on our website.
Please provide:
Your name
Order number
Product you wish to return
Reason for the return
Relevant photographs if the product is damaged, defective, or incorrect
Please do not send a product back without first submitting a return request or receiving return instructions where required.
Once your request has been reviewed, we will provide the applicable return instructions.
11. Return Shipping Charges
Damaged, Defective or Incorrect Products
Where we confirm that you received a damaged, defective, incorrect, or materially misdescribed product, reasonable return shipping costs will be borne by Handknit India where return shipment is required.
Other Eligible Returns
For an eligible return requested for reasons other than a defect or error attributable to Handknit India, return shipping charges may be borne by the customer.
Any applicable return shipping charge will be communicated before the return is processed where reasonably practicable.
Original shipping charges may not be refundable for a change-of-mind return unless required by applicable law or expressly agreed otherwise.
12. Return Inspection
Returned products may be inspected after we receive them.
We may check:
Product condition
Tags
Packaging
Signs of use
Damage
Accessories
Whether the returned product matches the item originally supplied
If the product satisfies the applicable return conditions, the return will be approved.
If a product does not meet the applicable return conditions, we may contact you before deciding how to proceed.
13. Refunds
Once an eligible refund has been approved, we will initiate the refund through the original payment method wherever reasonably possible.
Depending on the original payment method, refunds may be processed to:
Credit card
Debit card
UPI
Bank account
Wallet
Original payment source
Another appropriate method where necessary
We aim to initiate approved refunds within 7 business days after the refund has been approved and, where applicable, the returned product has been received and inspected.
After we initiate a refund, your bank, card issuer, payment gateway, UPI provider, or other financial institution may require additional time to credit the amount to your account.
This additional processing period is outside Handknit India’s direct control.
14. Refunds for Cancelled Orders
If a prepaid order is successfully cancelled before dispatch, the applicable amount will be refunded to the original payment method wherever reasonably possible.
No refund is required for an unpaid Cash on Delivery order.
If only part of an order is cancelled, the refund will apply only to the cancelled item or items and any directly applicable charges.
15. Refund Amount
Where a full refund is applicable, the refund may include:
The amount paid for the eligible returned product
Applicable taxes associated with the refunded amount
Shipping or delivery charges may be refunded where:
The complete order was cancelled before dispatch;
The return resulted from an error attributable to Handknit India;
The product was damaged, defective, incorrect, or materially misdescribed and a refund of shipping is appropriate; or
Refund of those charges is otherwise required under applicable law.
For other eligible returns, original shipping charges may be non-refundable.
16. Cash on Delivery Refunds
For an order originally paid through Cash on Delivery, there may be no electronic payment transaction to reverse.
If a refund is approved for a Cash on Delivery order, we may request appropriate bank, UPI, or other payment details from you in order to process the refund.
You are responsible for providing accurate refund information.
For your security, we will not ask for your card PIN, UPI PIN, OTP, internet banking password, or similar confidential authentication credentials in order to issue a refund.
17. Partial Returns
If your order contains multiple products, you may request a return of only the eligible product or products.
Any refund will be calculated based on the amount actually paid for the returned item, taking into account applicable:
Discounts
Coupons
Promotions
Taxes
Shipping charges
where relevant.
18. Promotional and Discounted Orders
Products purchased during a sale or using a discount or promotional code may still be eligible for return where permitted by the applicable offer and this policy.
The refund amount will generally be based on the actual amount paid for the returned product after applying the relevant discount.
Promotional benefits may be recalculated if returning part of an order causes the remaining order to no longer satisfy the original promotional conditions.
19. Missing Items
If an item is missing from your delivered order, please contact us as soon as reasonably possible.
Provide your:
Order number
Details of the missing product
Relevant photographs of the package, where available
We will review the order and shipment records and provide an appropriate resolution where the claim is confirmed.
20. Delayed or Lost Shipments
If your shipment is significantly delayed or appears to have been lost in transit, please contact us.
We may investigate the matter with the relevant courier or logistics provider.
Where a shipment is confirmed to be lost, we may provide an appropriate replacement or refund.
Delivery delays caused by events outside our reasonable control will be handled in accordance with applicable law and the circumstances of the order.
21. Refused or Undeliverable Orders
Orders may be returned to us if:
The delivery address is incorrect
The recipient is unavailable
Delivery attempts fail
The customer refuses delivery
The courier cannot contact the recipient
If a prepaid order is returned to us as undeliverable, we will review the circumstances before processing any re-shipment or applicable refund.
Additional shipping charges may apply to re-delivery where the failed delivery resulted from incorrect information supplied by the customer or repeated unavailability.
This does not apply where the failed delivery resulted from an error by Handknit India or its delivery provider.
22. Abuse of the Return or Cancellation Process
We reserve the right to investigate return, refund, or cancellation requests where we reasonably suspect:
Fraud
Repeated misuse
Product substitution
False claims
Intentional product damage
Abuse of Cash on Delivery
Manipulation of promotions
Other dishonest activity
We may restrict future transactions or pursue appropriate remedies where fraudulent activity is established.
This provision does not affect genuine consumer complaints or rights available under applicable law.
23. Consumer Rights
This policy is intended to operate alongside applicable consumer-protection laws in India.
Nothing in this policy is intended to exclude, restrict, or override any right or remedy that cannot lawfully be excluded.
Where a provision of this policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail to the extent of that conflict.
24. Contact Us
For cancellation, return, exchange, replacement, or refund assistance, please contact Handknit India using the customer support information provided on our website.
Main Website: handknitindia.com
Online Store: handknitindiashop.com
When contacting us about an existing order, please include your order number so that we can assist you efficiently.
25. Changes to This Policy
We may update this Return, Refund & Cancellation Policy from time to time to reflect changes in our:
Business operations
Products
Shipping arrangements
Order processes
Payment methods
Customer service procedures
Applicable legal requirements
Any updated version will be published on our website with a revised Last Updated date.