Privacy Policy
Last Updated: October 3, 2026
At Handknit India, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our websites, contact us, create an account, subscribe to communications, or purchase our products.
This Privacy Policy applies to:
handknitindia.com
handknitindiashop.com
Throughout this Privacy Policy, “Handknit India”, “we”, “us”, and “our” refer to Handknit India and the websites and services operated by us.
By accessing or using our websites and services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with our websites and services.
Information You Provide to Us
We may collect personal information that you voluntarily provide, including:
Name
Email address
Phone number
Billing address
Shipping or delivery address
Company name, where applicable
Account information
Order and purchase details
Product preferences
Contact form submissions
Customer service enquiries
Reviews or comments
Newsletter subscription information
Return, cancellation, replacement, or refund information
Any other information you choose to provide to us
When you place an order through our online store, we collect the information reasonably necessary to process, fulfil, deliver, and support your order.
Information Collected Automatically
When you visit our websites, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Referring website or page
Pages viewed
Date and time of visits
Website interactions
Cookie information
General website usage information
This information may be used for website operation, security, troubleshooting, fraud prevention, analytics, and performance improvement.
2. How We Use Your Information
We may use your personal information to:
Process and manage orders
Confirm purchases and payments
Arrange shipping and delivery
Provide order status and delivery updates
Create and manage customer accounts
Respond to enquiries and customer support requests
Process cancellations, returns, replacements, and refunds
Maintain transaction and accounting records
Prevent fraud, misuse, and unauthorized activity
Maintain the security of our websites
Improve our websites, products, and services
Understand how visitors use our websites
Send administrative or service-related communications
Send marketing communications where you have subscribed or where otherwise permitted
Manage newsletter subscriptions
Comply with applicable legal, regulatory, taxation, accounting, and administrative requirements
Establish, exercise, or defend legal claims where necessary
We process personal information only for purposes connected with our business, services, website operation, customer relationships, or other lawful purposes.
We do not sell your personal information to third parties.
3. Online Orders and E-Commerce
Our online store may use WooCommerce and related e-commerce technologies to provide shopping, cart, checkout, customer account, inventory, payment, and order-management functionality.
When you place an order, we may collect and process information including:
Customer name
Contact details
Billing address
Delivery address
Products purchased
Quantity ordered
Order value
Payment method
Payment status
Order status
Shipping information
Cancellation information
Refund or return information
We use this information to process your purchase and provide related customer support.
4. Payments
Payments made through our online store may be processed by third-party payment gateway providers.
Depending on the payment method you choose, the payment provider may collect information required to complete your transaction.
Handknit India may receive transaction-related information such as:
Payment status
Payment method
Transaction reference
Amount paid
Refund status
Other information necessary to verify or manage your order
Sensitive financial information, such as complete debit card or credit card details, is generally processed directly by the relevant payment service provider and is not intended to be stored directly by Handknit India.
Payment providers operate under their own terms and privacy policies. We encourage you to review the privacy information provided by the payment service you choose to use.
5. Shipping and Delivery
To fulfil and deliver your order, we may provide necessary information to courier, shipping, logistics, delivery, or fulfilment service providers.
This information may include:
Your name
Delivery address
Phone number
Email address, where required
Order or shipment reference
Delivery instructions
Other information reasonably required to complete the delivery
We provide only the information reasonably necessary for order fulfilment, delivery, tracking, or related support.
6. Customer Accounts
If you create an account on one of our websites, we may store information associated with your customer profile.
Depending on the functionality available, you may be able to:
View previous orders
View current orders
Manage addresses
Update account information
Change your password
Access other customer services
Website administrators and authorized personnel may access account information where necessary for order management, customer service, security, troubleshooting, or website administration.
You are responsible for keeping your account login information and password confidential.
7. Contact Forms and Customer Enquiries
When you contact us through a website form, email, phone, or another available communication channel, we may collect information such as:
Name
Email address
Phone number
Subject of enquiry
Message
Order number, where relevant
Any other information you provide
We use this information to respond to your enquiry, provide support, resolve issues, and maintain appropriate customer service records.
8. Comments and Product Reviews
Where comments or product reviews are enabled, we may collect the information submitted through the relevant form.
We may also collect technical information such as your IP address and browser information for purposes such as spam detection, security, fraud prevention, and website moderation.
Comments or reviews that are approved for publication may be visible publicly along with any name or other information intended to be displayed with the submission.
Please avoid including sensitive or unnecessary personal information in publicly visible comments or reviews.
9. Cookies and Similar Technologies
Our websites may use cookies and similar technologies to provide essential functionality, remember preferences, maintain sessions, improve performance, and understand how visitors interact with our websites.
Essential Cookies
Essential cookies may be required for functions including:
Shopping carts
Checkout
Customer accounts
Login sessions
Website security
User preferences
Order processing
Maintaining website sessions
Some website functionality may not work correctly if essential cookies are disabled.
Shopping and E-Commerce Cookies
Our online store may use cookies to:
Remember products added to your cart
Maintain your shopping session
Remember selected products or variations
Support checkout
Maintain account sessions
Determine when cart contents change
Login Cookies
If you log in to an account, cookies may be used to remember login information, account sessions, and certain display preferences.
If you select a feature such as “Remember Me”, the login session may remain active for a longer period.
Logging out normally removes or invalidates the applicable login session cookies.
Analytics and Performance Cookies
Where analytics or performance services are enabled, cookies or similar technologies may be used to understand how visitors use our websites.
Depending on the services being used, information collected may include:
Pages visited
Time spent on pages
Device information
Browser information
Referring pages
Website interactions
General or approximate location derived from technical information
This information helps us evaluate and improve website performance and usability.
10. Marketing and Newsletter Communications
If you subscribe to our newsletter or promotional communications, we may use your contact information to send you information such as:
Product updates
New product or collection announcements
Offers
Promotions
Company news
Other marketing communications
You may unsubscribe from promotional email communications using the unsubscribe option provided in the email, where available.
Unsubscribing from marketing communications does not prevent us from sending essential transactional or service-related communications concerning existing orders, customer support requests, account security, or important service information.
11. Embedded Content and Third-Party Services
Our websites may include or link to content and services provided by third parties, including:
Videos
Maps
Images
Social media content
Payment services
Shipping services
Analytics services
Email services
Other external tools or websites
Embedded third-party content may behave in the same manner as if you visited the third party’s website directly.
Third-party services may use cookies or collect information according to their own privacy policies and terms.
Handknit India does not control the privacy practices of independent third-party websites and service providers.
12. Who We May Share Your Information With
We may share personal information with service providers where reasonably necessary to operate our business and provide our services.
These may include:
Payment processing providers
Banks and financial institutions where necessary
Courier and shipping providers
Logistics and fulfilment providers
Website hosting providers
Website technology providers
Email delivery services
Newsletter and communication providers
Analytics providers
Security and fraud-prevention providers
Spam-detection services
IT and technical support providers
Professional advisers
Accounting or taxation service providers
Government, law-enforcement, regulatory, or judicial authorities where required by applicable law
We may also disclose information where reasonably necessary to protect our rights, investigate suspected fraud or misuse, enforce our terms, or comply with legal obligations.
We do not share personal information with unrelated third parties for the purpose of selling your personal information.
13. International Processing and Third-Party Infrastructure
Some of the technology and service providers used to operate our websites may process or store information using infrastructure located in different regions or countries.
Where personal information is processed through third-party platforms, such processing may also be governed by the relevant provider’s privacy and security practices and applicable data-protection requirements.
14. How Long We Retain Your Information
We retain personal information for only as long as reasonably necessary for the purpose for which it was collected or where continued retention is required or permitted for business, accounting, taxation, security, fraud-prevention, dispute-resolution, or legal purposes.
For example:
Order and transaction information may be retained for accounting, taxation, customer service, and legal purposes.
Customer account information may be retained while an account remains active and for an appropriate period afterward where necessary.
Contact enquiries may be retained for customer support and record-keeping purposes.
Comments and reviews may remain available while they continue to be published or required for moderation records.
Newsletter subscription information may be retained until you unsubscribe or otherwise request removal, subject to any information we need to retain to respect your communication preferences.
Security-related records may be retained where necessary to investigate or prevent misuse, fraud, or unauthorized access.
Retention periods may vary depending on the nature of the information and the purpose for which it is processed.
15. Your Privacy Rights
Depending on applicable law and the circumstances, you may have rights regarding your personal information.
These may include the right to:
Obtain information regarding personal data processed about you
Request correction of inaccurate personal information
Request completion or updating of incomplete personal information
Request deletion or erasure of personal information where applicable
Withdraw consent where processing is based on consent and withdrawal is permitted
Request information regarding certain processing activities
Raise a concern or grievance regarding the handling of your personal information
Opt out of promotional communications
Certain information may not be deleted immediately where we are required or permitted to retain it for taxation, accounting, legal, fraud-prevention, security, dispute-resolution, or other legitimate purposes permitted under applicable law.
To submit a privacy-related request, please contact us through the contact information available on handknitindia.com.
We may need to verify your identity before processing certain requests in order to protect your personal information.
16. Data Security
We take reasonable technical and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
Security measures may include, where appropriate:
Secure website connections
Access controls
Password protection
Restricted administrative access
Security monitoring
Software and security updates
Website backups
Protection against unauthorized access
However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.
Customers should protect their passwords and avoid sharing account credentials with other people.
17. Fraud Prevention and Website Security
We may process certain personal and technical information where reasonably necessary to:
Detect suspicious activity
Prevent fraudulent transactions
Protect customer accounts
Prevent unauthorized access
Prevent spam or malicious activity
Protect our websites and infrastructure
Investigate security incidents
Such information may include IP addresses, order information, account activity, payment status, and other technical information relevant to website and transaction security.
18. Children’s Privacy
Our websites and products are intended for general customers and are not specifically directed toward children.
We do not knowingly seek to collect personal information from children in circumstances where such collection would not be permitted.
Where required by applicable law, appropriate consent or authorization may be required before processing the personal information of a child.
If you believe personal information relating to a child has been provided to us improperly, please contact us so that we can review the matter.
19. Links to Other Websites
Our websites may contain links to websites operated by third parties.
Once you leave our websites, the collection and use of your information may be governed by the privacy practices of the third-party website you visit.
Handknit India is not responsible for the content, privacy practices, security, or policies of independent third-party websites.
We encourage you to review the privacy policy of any third-party website before providing personal information.
20. Business Transfers and Organizational Changes
If Handknit India undergoes a restructuring, merger, acquisition, sale, transfer of business assets, or similar organizational change, information associated with the relevant business may be transferred as part of that transaction, subject to applicable legal requirements.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
Our business operations
Our websites
Products and services
E-commerce functionality
Technology and service providers
Privacy practices
Legal or regulatory requirements
When this Privacy Policy is updated, the revised version will be published on our website and the Last Updated date at the top of this page will be changed accordingly.
We encourage you to review this Privacy Policy periodically.
22. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you can contact Handknit India using the contact information provided on our website.
Main Website: handknitindia.com
Online Store: handknitindiashop.com
You may also use the Contact Us page on our website for privacy-related enquiries.