At Handknit India, we are committed to providing customers with clear and timely support.

If you have an issue relating to an order, payment, delivery, cancellation, return, refund, product, or any other service, please contact us using the details below.

Customer Support

For general customer support and order-related assistance, please contact:

Email: support@handknitindia.com
Phone: +91 9871995698

You may also use the Contact Us page on our website.

Main Website: handknitindia.com
Online Store: handknitindiashop.com

What We Can Help You With

Our customer support team can assist with:

• Order confirmation

• Order status

• Payment issues

• Shipping and delivery

• Tracking information

• Address-related issues before dispatch

• Cancellation requests

• Returns

• Exchanges

• Replacements

• Refunds

• Damaged or defective products

• Incorrect products

• Missing items

• Account-related concerns

• Product-related queries

For order-related enquiries, please provide your order number whenever possible.

How to Raise a Complaint

If you have a complaint, please contact us with the following information:

• Your full name

• Email address

• Phone number

• Order number, where applicable

• Date of order or transaction

• Description of the issue

• Relevant photographs, where applicable

• Previous communication with customer support, if any

Providing complete information helps us review the matter more efficiently.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as reasonably possible.

Please provide:

• Order number

• Description of the problem

• Clear photographs of the product

• Photographs of the packaging, where relevant

• Photographs of the shipping label, where relevant

We will review the issue and provide an appropriate resolution in accordance with our Return, Refund & Cancellation Policy.

Payment-Related Complaints

If your complaint relates to a payment, please provide:

• Order number, if available

• Transaction reference

• Payment method

• Transaction date

• Amount paid

• Description of the issue

For your security, please never share your:

• OTP

• UPI PIN

• Card PIN

• CVV

• Internet banking password

• Complete debit or credit card details

Handknit India will not ask for these confidential credentials in order to process a refund or resolve an order issue.

Grievance Redressal

If your issue has not been resolved through regular customer support, you may raise a formal grievance with the designated Grievance Officer.

Grievance Officer

Name: [FULL NAME OF GRIEVANCE OFFICER]
Designation: Grievance Officer
Email: [GRIEVANCE OFFICER EMAIL]
Phone: [GRIEVANCE OFFICER PHONE]
Address: [BUSINESS / REGISTERED ADDRESS]

When sending a grievance by email, please mention “Grievance” in the subject line.

Information to Include in a Grievance

Please include the following wherever applicable:

• Full name

• Email address

• Phone number

• Order number

• Transaction details

• Date of complaint

• Description of the issue

• Previous communication with customer support

• Relevant supporting documents or photographs

• Resolution you are requesting

Please do not include unnecessary sensitive financial information.

Grievance Acknowledgement

We aim to acknowledge receipt of a formal grievance within 48 hours.

Grievance Resolution

We will make reasonable efforts to investigate and resolve the grievance within one month from the date of receipt, subject to the nature and complexity of the complaint and applicable requirements.

If additional information is required, we may contact you using the details you provide.

Escalation of Consumer Complaints

We encourage customers to first contact Handknit India so that we have an opportunity to review and resolve the issue.

If your grievance remains unresolved, you may use the consumer grievance mechanisms available through the National Consumer Helpline, Department of Consumer Affairs, Government of India.

Customers may refer to the official National Consumer Helpline platform for the latest grievance-submission options.

Privacy-Related Complaints

If your complaint relates to:

• Personal information

• Incorrect personal data

• Data access

• Account information

• Marketing communications

• Privacy concerns

• Data correction or deletion requests

please clearly mention that your request is related to privacy.

For more information, please refer to our Privacy Policy.

Related Policies

For detailed information about specific issues, please refer to:

• Privacy Policy

• Terms & Conditions

• Shipping & Delivery Policy

• Return, Refund & Cancellation Policy

These policies form part of the overall terms governing purchases and use of our websites.

Contact Details

Handknit India

Email: support@handknitindia.com
Phone: +91 9871995698

Main Website: handknitindia.com
Online Store: handknitindiashop.com