Shipping & Delivery Policy
Last Updated: October 3, 2026
At Handknit India, we aim to process, dispatch, and deliver your orders safely and within a reasonable time.
This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.
This policy applies to purchases made through:
handknitindia.com
handknitindiashop.com
By placing an order with Handknit India, you agree to the terms of this Shipping & Delivery Policy.
1. Order Processing
Orders are processed after successful order placement and, where applicable, payment confirmation.
Before dispatch, we may verify:
Product availability
Payment status
Shipping address
Customer contact details
Order details
Fraud or security concerns
Orders are generally processed on business days.
Business days typically exclude:
Sundays
Public holidays
Other non-working days applicable to our operations
During sales, festivals, peak shopping periods, product launches, or unusually high order volumes, processing may take longer than usual.
2. Order Processing Time
We aim to process and prepare most orders for dispatch within 2 to 5 business days after the order is confirmed.
Certain products may require additional processing time, especially if they are:
Handmade
Hand-knitted
Made to order
Customized
Personalized
Produced in limited quantities
Where a product requires a longer preparation period, the estimated processing time may be mentioned on the product page or communicated separately.
3. Estimated Delivery Time
After dispatch, the estimated delivery time will depend on the delivery location and courier service.
For deliveries within India, orders are generally expected to arrive within approximately:
3 to 10 business days after dispatch
Delivery to remote, rural, or difficult-to-service locations may take longer.
The total time from order placement to delivery may therefore include:
Order processing time + shipping/transit time
All delivery timelines are estimates and not guaranteed delivery dates.
4. Shipping Within India
We currently ship orders to serviceable locations within India.
Availability of delivery may depend on:
PIN code
Courier coverage
Product type
Order size
Operational limitations
If an address is not serviceable, we may contact you to discuss an alternative solution or cancel the affected order.
5. Shipping Charges
Shipping charges, where applicable, will be displayed before you complete your purchase.
Shipping charges may depend on factors such as:
Delivery location
Order value
Weight or dimensions
Product type
Shipping method
Promotional offers
From time to time, we may offer:
Free shipping
Reduced shipping charges
Promotional shipping offers
Any applicable conditions will be displayed on the website or during checkout.
6. Free Shipping
Where free shipping is offered, it may be subject to conditions such as:
Minimum order value
Specific products
Promotional periods
Eligible delivery locations
If part of an order is returned and the remaining order no longer satisfies the original free-shipping condition, shipping adjustments may apply where permitted and clearly disclosed.
7. Order Confirmation
After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.
The order confirmation may include:
Order number
Products ordered
Order amount
Billing information
Shipping information
Payment status
Please review the information carefully.
If you notice an error, contact us as soon as possible.
8. Dispatch Confirmation
Once your order has been dispatched, you may receive a shipping or dispatch confirmation.
Where available, this may include:
Courier name
Tracking number
Tracking link
Estimated delivery information
Tracking information may take some time to become active after the order is handed over to the courier.
9. Order Tracking
Where tracking is available, customers may track their shipment using the tracking details provided after dispatch.
Tracking updates are generated by the courier or logistics provider.
There may occasionally be delays between the actual movement of a shipment and the information shown on the tracking page.
If tracking information has not updated for an extended period, you may contact us for assistance.
10. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Before placing your order, please verify:
Full name
House or building number
Street or locality
City
State
PIN code
Phone number
Email address
Incorrect or incomplete address information may result in:
Delivery delays
Failed delivery
Return of the shipment
Additional shipping costs
Please contact us immediately if you need to correct your shipping address.
We cannot guarantee that an address can be changed after an order has already been processed or dispatched.
11. Phone Number for Delivery
A valid phone number may be required so that the courier or delivery provider can contact you regarding your shipment.
Providing an incorrect or unreachable phone number may result in delayed or failed delivery.
12. Delivery Attempts
Courier providers may make one or more attempts to deliver an order.
If delivery cannot be completed because:
The recipient is unavailable
The recipient cannot be contacted
The address is incomplete or incorrect
Delivery is refused
Entry to the location is restricted
the shipment may be returned to Handknit India.
If you are unavailable during the expected delivery period, please follow any instructions provided by the courier where possible.
13. Failed Delivery
If delivery fails for reasons attributable to incorrect customer information or repeated unavailability, the shipment may be returned to us.
In such cases:
Re-shipping may require an additional shipping charge
A refund, where applicable, may be adjusted according to our Return, Refund & Cancellation Policy and applicable law
If delivery fails due to an error attributable to Handknit India or the courier provider, we will work with you to provide an appropriate resolution.
14. Refused Delivery
If a customer refuses delivery without first arranging an approved cancellation or return, the order may be treated as an undeliverable or returned shipment.
Any refund or re-delivery will be reviewed according to:
Order status
Payment method
Shipping costs
Product condition
Applicable return and refund terms
Please contact us before refusing a shipment wherever possible.
15. Cash on Delivery Orders
Where Cash on Delivery is available, the customer is expected to make payment at the time of successful delivery.
Cash on Delivery availability may depend on:
Delivery PIN code
Courier support
Order value
Product type
Customer order history
Operational considerations
We may restrict Cash on Delivery for certain orders or locations where reasonably necessary.
16. Prepaid Orders
For prepaid orders, payment must normally be successfully confirmed before the order is processed for dispatch.
If payment is pending or cannot be verified, the order may remain on hold until payment is confirmed.
17. Delivery Delays
Although we aim to deliver orders within the estimated time, delays may occasionally occur due to circumstances outside our reasonable control.
Possible causes include:
Weather conditions
Public holidays
Festivals
High courier volumes
Transportation disruptions
Strikes
Natural disasters
Government restrictions
Remote delivery locations
Operational issues
Courier delays
Incorrect address information
Security incidents
Handknit India will make reasonable efforts to assist where a shipment is significantly delayed.
18. Delays During Sales and Festivals
Processing and delivery times may be longer during:
Major sales
Festivals
Holiday periods
Promotional campaigns
Product launches
High-demand periods
We appreciate your patience during such periods.
19. Handmade and Made-to-Order Products
Some Handknit India products may be handmade, hand-knitted, customized, personalized, or made to order.
These products may require additional preparation time before dispatch.
Estimated production or preparation times may be mentioned on the relevant product page.
A longer preparation period does not necessarily indicate a shipping delay where the order is still within the communicated production timeframe.
20. Split Shipments
In some cases, products from the same order may be shipped separately.
This may occur where:
Products are stored at different locations
One product requires more preparation time
Package size or weight requires separate shipments
Operational considerations require separate dispatch
You may receive multiple tracking numbers for the same order.
Where possible, you will not be charged additional shipping solely because we choose to split an order into multiple shipments.
21. Partial Delivery
If you receive only part of your order, please check:
Whether the order was split into multiple shipments
Tracking information
Dispatch notifications
If all items were expected in one shipment and something is missing, please contact us as soon as reasonably possible.
Provide:
Your order number
Details of the missing item
Photographs of the received package, where available
We will review the matter and provide an appropriate resolution where the claim is confirmed.
22. Damaged Packages
If a package appears visibly damaged at the time of delivery, please inspect it where reasonably possible.
If you receive a damaged product, please contact us as soon as possible and provide:
Order number
Photographs of the damaged product
Photographs of the packaging
Description of the issue
The matter will be handled in accordance with our Return, Refund & Cancellation Policy.
23. Lost Shipments
If a shipment appears to be lost in transit, please contact us.
We may first investigate the matter with the courier or logistics provider.
If the shipment is confirmed as lost, we may provide an appropriate:
Replacement
Re-shipment
Refund
depending on product availability and the circumstances of the order.
24. Incorrect Delivery
If you receive a product that you did not order, please contact us promptly.
Do not use, alter, or dispose of the incorrect product until we provide instructions.
Where the error is confirmed, we will arrange an appropriate replacement, return, or refund.
25. Delivery to Apartments, Offices and Gated Locations
For deliveries to:
Apartment complexes
Gated communities
Office buildings
Hotels
Hostels
Institutions
Similar controlled-access locations
delivery may be completed at:
Reception
Security desk
Designated delivery point
Authorized person
depending on courier policy and access restrictions.
Customers should ensure that they can receive or arrange collection of the shipment at the provided address.
26. Delivery Confirmation
A shipment may be considered delivered when the courier marks it as successfully delivered to:
The customer
An authorized recipient
Reception
Security personnel
Another appropriate person at the delivery address
If tracking shows the package as delivered but you have not received it, please:
Check with household members or other occupants
Check with building security or reception
Review the delivery status
Contact us if the shipment still cannot be located
Please report such issues as soon as reasonably possible.
27. International Shipping
Unless international shipping is specifically offered during checkout, orders are currently intended for delivery within India.
If international shipping becomes available, additional terms may apply regarding:
Delivery time
Customs
Import duties
Taxes
Documentation
International courier fees
Any such charges and conditions will be communicated where applicable.
28. Customs and Duties
For any international shipments that may be offered in the future, customs duties, import taxes, or similar charges may apply depending on the destination country.
Unless otherwise stated, such charges may be the responsibility of the customer.
29. Changes to an Order After Dispatch
Once an order has been dispatched, we may not be able to change:
Delivery address
Phone number
Product
Quantity
Payment method
Any requested change will depend on the courier and shipment status.
30. Order Cancellation Before Dispatch
Orders may generally be eligible for cancellation before dispatch in accordance with our Return, Refund & Cancellation Policy.
Once an order has been dispatched, cancellation may no longer be possible.
Please review our Return, Refund & Cancellation Policy for complete details.
31. Return-to-Origin Shipments
A shipment may be returned to origin if:
Delivery repeatedly fails
The customer refuses delivery
The address is incorrect
The location is unserviceable
The customer cannot be contacted
Once the shipment is returned to us, we will review the order and determine the appropriate next step.
This may include:
Re-shipping
Cancellation
Refund
Additional delivery charges
depending on the circumstances.
32. Customer Responsibility
Customers are responsible for:
Providing accurate order information
Providing a valid shipping address
Providing a reachable phone number
Being available to receive delivery
Reviewing tracking updates where available
Contacting us promptly if there is a delivery issue
33. Events Beyond Our Control
Handknit India will not be responsible for delays caused solely by events beyond our reasonable control.
These may include:
Severe weather
Natural disasters
Transportation disruption
Government restrictions
Civil disturbance
Strikes
Courier network disruption
Major technical failures
Public emergencies
We will make reasonable efforts to assist customers affected by such events.
34. Contact Us
If you have questions about shipping, tracking, dispatch, or delivery, please contact Handknit India using the customer support information provided on our website.
Main Website: handknitindia.com
Online Store: handknitindiashop.com
When contacting us regarding an existing order, please include your order number so that we can assist you efficiently.
35. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes to:
Shipping providers
Delivery locations
Processing times
Shipping charges
Business operations
Order procedures
Applicable requirements
Any updated version will be published on our website with a revised Last Updated date.