Frequently Asked Questions

Welcome to the Handknit India FAQ page.

Here you can find answers to common questions about ordering, payments, shipping, cancellations, returns, refunds, and our handmade products.

If you cannot find the answer you are looking for, please contact us through our Contact Us page.

Orders

How do I place an order?

Browse the products available on our website, select the product and required options, add the item to your cart, and proceed to checkout.

At checkout, enter your billing and delivery information, select an available payment method, review your order, and complete your purchase.

Once your order is successfully placed, you should receive an order confirmation.

Do I need an account to place an order?

Depending on the checkout options available on our website, you may be able to place an order either as a guest or through a registered customer account.

Creating an account can make it easier to:

View previous orders
Check order status
Save addresses
Manage account information
Place future orders

How do I know if my order has been confirmed?

After successfully placing an order, you should receive an order confirmation by email or another available communication method.

The confirmation normally includes your:

Order number
Products ordered
Order amount
Billing details
Shipping details

Please keep your order number for future reference.

I placed an order but did not receive a confirmation. What should I do?

First, check your email spam or junk folder.

If you still cannot find the confirmation, please contact us with the name, email address, phone number, and payment details used while placing the order.

We will check the order status for you.

Can I change my order after placing it?

Please contact us as soon as possible if you need to change an order.

We may be able to make changes before the order has been processed or dispatched.

Once an order has been dispatched, changes to the product, quantity, delivery address, or other order details may no longer be possible.

Order Cancellation

Can I cancel my order?

Yes. You may request cancellation of an order before it has been dispatched.

Where an online cancellation option is available in your account, you can submit the request directly through the website.

You may also contact our customer support team.

What happens after I submit a cancellation request?

A cancellation request may be reviewed before it is approved.

If the order has not yet been dispatched, we will generally be able to cancel it.

Once the cancellation has been approved, the order status will be updated accordingly.

Can I cancel an order after it has been shipped?

Once an order has been dispatched, cancellation may no longer be possible.

After receiving the product, you may submit a return request if the product qualifies under our Return, Refund & Cancellation Policy.

What happens if I cancel a prepaid order?

If an eligible prepaid order is successfully cancelled, the applicable refund will be initiated according to our refund process.

What happens if I cancel a Cash on Delivery order?

If no payment has been collected for a Cash on Delivery order, no refund is required.

Please submit the cancellation request before dispatch wherever possible.

Payments

What payment methods do you accept?

Available payment methods will be displayed during checkout.

Depending on the options currently available, these may include:

UPI
Debit cards
Credit cards
Net banking
Wallets
Other online payment methods
Cash on Delivery, where available

Is online payment secure?

Payments are generally processed through secure third-party payment service providers.

Handknit India does not intend to directly store complete card information such as your card number, CVV, or authentication credentials.

Never share your:

OTP
UPI PIN
Card PIN
Internet banking password

with anyone claiming to process a Handknit India refund or order.

My payment was deducted, but the order was not confirmed. What should I do?

Occasionally, a payment may be deducted even though the order is not successfully created because of a communication or payment gateway issue.

In many cases, the bank or payment provider automatically reverses the transaction.

If the amount is not reversed within the timeframe communicated by your bank or payment provider, please contact us with your transaction information so that we can check the order status.

Do you offer Cash on Delivery?

Cash on Delivery may be available for eligible orders and serviceable PIN codes.

Availability may depend on factors such as:

Delivery location
Product
Order value
Courier availability
Operational considerations

The available payment options will be shown during checkout.

Shipping & Delivery

Where does Handknit India deliver?

We currently deliver to serviceable locations within India.

Delivery availability depends on courier coverage and the delivery PIN code.

How long does order processing take?

Most orders are generally prepared for dispatch within approximately 2 to 5 business days.

Handmade, customized, personalized, or made-to-order products may require additional preparation time.

How long does delivery take?

After dispatch, orders within India generally take approximately 3 to 10 business days to arrive.

Delivery times may vary depending on:

Location
Courier provider
Remote-area coverage
Public holidays
Weather
High order volumes
Other circumstances outside our reasonable control

How can I track my order?

Once your order has been dispatched, tracking information may be sent to you through email, SMS, WhatsApp, or another available communication method.

You can use the tracking number or tracking link to follow your shipment.

Why is my tracking information not updating?

Courier tracking systems may sometimes take time to update after a shipment has been dispatched.

If there has been no update for an extended period, please contact us and we will assist where possible.

Can I change my delivery address?

We may be able to update the address before dispatch.

After an order has been shipped, changing the delivery address may not be possible.

What happens if I am unavailable during delivery?

The courier may make another delivery attempt or contact you depending on its delivery procedure.

If repeated delivery attempts fail, the shipment may be returned to us.

Additional shipping charges may apply for re-delivery where the failed delivery resulted from incorrect customer information or repeated unavailability.

For full details, please see our Shipping & Delivery Policy.

Returns

Can I return a product?

Eligible products can generally be returned within 7 calendar days of delivery, subject to the conditions in our Return, Refund & Cancellation Policy.

What condition should a returned product be in?

For a normal return, the product should generally be:

Unused
Unwashed
Unworn, where applicable
In its original condition
With original tags, where applicable
With relevant accessories
In its original packaging where reasonably possible

Products that have been used, altered, washed, or damaged after delivery may not qualify for a standard return.

How do I request a return?

Please provide:

Your name
Order number
Product name
Reason for the return
Photographs where relevant

We will review your request and provide return instructions.

Do I have to pay return shipping?

If a product is confirmed to be damaged, defective, incorrect, or materially different from what was ordered, Handknit India will bear reasonable return shipping costs where a return is required.

For eligible returns requested for other reasons, return shipping charges may be the responsibility of the customer.

Please review our Return, Refund & Cancellation Policy for full details.

Refunds

When will I receive my refund?

After an eligible refund has been approved, we aim to initiate it within approximately 7 business days, where applicable after the returned product has been received and inspected.

Your bank or payment provider may require additional time to credit the amount to your account.

How will I receive my refund?

Where possible, refunds for prepaid orders will be processed back to the original payment method.

For Cash on Delivery orders, we may request appropriate bank or UPI information to process an approved refund.

Will shipping charges also be refunded?

This depends on the reason for the return.

Shipping charges may be refunded where:

We cancelled the complete order before dispatch
We sent the wrong product
The product was damaged or defective
The product was materially misdescribed
Refund of shipping is otherwise appropriate or required

For change-of-mind returns, original shipping charges may not be refundable.

Damaged, Defective or Incorrect Products

What should I do if my product arrives damaged?

Please contact us as soon as reasonably possible after delivery.

Provide:

Your order number
Photographs of the product
Photographs of the packaging
A description of the problem

We will review the issue and provide an appropriate replacement, exchange, refund, or other resolution.

What if I receive the wrong product?

Please contact us and do not use or alter the incorrect product.

Once the issue is confirmed, we will provide instructions for the appropriate return, replacement, or refund.

What if something is missing from my order?

Please check whether your order was shipped in multiple packages.

If it was not, contact us with your order number and details of the missing item.

Photographs of the received package may also help us investigate the matter.

Handmade Products

Are all Handknit India products identical?

Many of our products may be handmade, hand-knitted, handcrafted, or produced using traditional techniques.

Minor differences may therefore occur between individual products.

These can include variations in:

Colour
Texture
Stitching
Pattern
Shape
Dimensions
Finish

Such minor variations are often a natural characteristic of handmade products and make individual pieces unique.

Why does the product colour look slightly different from the website?

Product colours may appear slightly different because of:

Screen settings
Device displays
Lighting
Photography
Material and dye variations

We make reasonable efforts to display products as accurately as possible.

If the product received is materially different from its description, please contact us.

Are handmade variations considered defects?

Small variations that naturally result from handmade production are generally not considered defects.

However, genuine damage, manufacturing defects, or significant differences from the product description can still qualify for review under our Return, Refund & Cancellation Policy.

Customized & Made-to-Order Products

Can customized products be returned?

Customized, personalized, or made-to-order products may not qualify for change-of-mind returns because they are produced specifically for the customer.

They may still qualify for assistance if they are:

Damaged
Defective
Incorrect
Not made according to the agreed specifications

Can I cancel a customized order?

A customized or made-to-order product may not be cancellable after production or customization has started.

Please contact us as soon as possible if you need to request cancellation.

Product Care

How should I care for Handknit India products?

Care instructions may differ depending on the product and materials used.

Where specific care instructions are provided on the product page, packaging, or product label, please follow them carefully.

Handmade or knitted products may sometimes require gentle washing, drying, handling, or storage.

Is damage caused by incorrect washing covered?

Damage caused by improper washing, incorrect handling, misuse, improper storage, or failure to follow care instructions may not qualify as a product defect.

Customer Account

I forgot my password. What should I do?

Use the Forgot Password or Lost Password option available on the account login page.

Enter your registered email address and follow the instructions sent to you.

Can I update my account details?

Registered customers may be able to update information such as:

Name
Billing address
Shipping address
Password
Other account details

through the My Account section.

Can I delete my account?

You may contact us regarding deletion of your account or personal information.

Some information relating to completed transactions may need to be retained for accounting, taxation, security, legal, or other legitimate purposes.

For more information, please see our Privacy Policy.

Privacy & Security

How is my personal information used?

We use personal information for purposes such as:

Processing orders
Delivering products
Providing customer service
Processing payments and refunds
Maintaining customer accounts
Preventing fraud
Improving our services

For complete details, please review our Privacy Policy.

Does Handknit India sell my personal information?

No. Handknit India does not sell customer personal information to third parties.

Information may be shared with service providers where reasonably necessary for services such as payments, shipping, hosting, email delivery, security, and website operation.

Contact & Support

How can I contact Handknit India?

You can contact us using the details or contact form provided on our website.

Main Website: handknitindia.com
Online Store: handknitindiashop.com

For questions about an existing order, please include your order number so that we can assist you more efficiently.

Where can I read your complete policies?

You can find additional information in our:

Privacy Policy
Terms & Conditions
Shipping & Delivery Policy
Return, Refund & Cancellation Policy

We recommend reviewing these policies before placing an order.